Insurance Claims and Repairs FAQs

You Don't Have to Face the Insurance Process Alone

Unless you have gone through the process before, knowing what to do following an accident and how to navigate the insurance repair process can leave you with more questions than answers. Located in Pleasant Grove, UT, Sandpiper Autobody works with clients every day that come to us seeking quality collision repairs in the aftermath of an accident. Our team is well versed in all aspects of the insurance repair process, from answering any questions you may have regarding what to do next, to providing all necessary documentation needed to process your claim in a timely manner, and even setting you up with a rental vehicle.


You may be asking yourself - "But, do you work with my insurance provider?", and the answer is yes! We gladly work with all insurance companies to ensure you receive the top notch auto body repair and restoration services you need and deserve to get you back on the road.  Contact our shop today at 385-323-7945 to learn more!

Insurance Paperwork — Pleasant Grove, UT — Sandpiper Autobody

Frequently Asked Questions About the Insurance Process

  • Do I have the right to take my car to a shop of my choice?

    Yes. If the insurance company recommends you to go to a specific shop, you may, but you can take it to any shop of your choosing.

  • Do you accept my insurance company?

    Of course! We work with ALL insurance companies.

  • Should my insurance company be notified before repairs?

    Yes – Your insurance policy normally states that if requested, you must file a proof of loss, show damaged property, and submit a statement under oath.

  • Do I need to get more than one repair estimate?

    No – Normally only one estimate needed, unless your insurance company states otherwise.

  • What can I do if the insurance estimate is lower than the repair costs for the shop that I want to use?

    If you provide us with a copy of the estimate then we can reach out to your company and negotiate with them on your behalf to try and get you the repairs you really need.

  • Is the repair shop responsible for the repairs performed to my vehicle?

    Yes – The repair shop is responsible for guaranteeing the work they perform to be safe and also cosmetically and structurally sound.

  • What should I do if I get my car back from the shop and something doesn’t seem like it’s fixed correctly.

    Please let us know and bring it back to us as soon as possible! We take pride in having the best customer service and well trained staff.  Unfortunately even the best can still make mistakes on rare occasions. It is our goal to ensure that you are 100% satisfied with your repair and that everything is done correctly.

  • Do you offer any discounts?

    Absolutely! We offer discounted services to the following: Seniors, Single Parents, Military, and Public Servants. Please mention this to us when you bring your car in for repairs.